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The New York Times
In this project, I recommended a new error page design for users running into system errors or maintenance outages during a login/registration experience. These pages update a space untouched by design, unifying the experience across products to help our users.
ROLE
Product Design Intern
COLLABORATORS
Product Managers
Engineering
SKILLS
Product Thinking
Visual Design
Copywriting
Service Design
TOOLS
Figma
Reflection
Working for a company with a mission as inspiring as The Times was a dream come true.
This summer was full of growth, as I was able to apply a design lens to a problem space typically unfamiliar with product design thinking.
Communicating the importance of design, explaining rationale and thought processes to developers and PM’s, and breaking down complex systems helped refine my critical thinking and communication skills.
Huge thank you to my manager, Olivia Cheng and mentor, Elisabeth Chin for supporting my learning and trusting me enough to think through these design challenges.
